NZZL guest rules & safety guide
Welcome to your NZZL stay. These rules ensure a respectful, safe and culturally aligned experience for both guests and hosts.
Standard House Rules
Follow all host-selected rules on pets, events, smoking, quiet hours, check-in/out times, guest limits, and photography/filming.
Cultural Expectations
- Respect gender-mixing guidelines when noted.
- Dress modestly in shared areas if requested.
- Observe prayer-space etiquette if present.
- Follow alcohol restrictions as per local regulations.
- During Ramadan, maintain quiet daytime environments and be mindful of communal spaces.
Service Animals
Service animals such as guide dogs are always allowed and stay free. As dogs in homes may be culturally uncommon in some MENA regions, communicate respectfully with the host.
NZZL Services in Homes
Hosts may allow or restrict professional services such as photography, makeup, catering, spa or massage. Only use services permitted in the listing.
Privacy & Family Areas
Some homes may include female-only or family-only areas. Always follow any marked or communicated restrictions.
If You Are Unsure About a Rule
Guests are encouraged to ask hosts directly for clarification — polite communication is appreciated and helps prevent misunderstandings.
If Rules Are Broken
Guests must follow all standard and additional house rules. Hosts may report issues or request payment for damages through NZZL’s Resolution Centre.
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Important check-in / check-out instructions
Looking for your check-in details? Check-in information is available 48 hours before your scheduled arrival (local time).
Problem during your reservation
If you encounter a problem during your stay, you have 72 hours from the time you notice the issue to report it to your host or to NZZL Support.
Moroccan etiquette & norms
Morocco is welcoming, sociable, and proud of its traditions. You do not need to know every custom to enjoy your stay well. A respectful greeting, modest dress in traditional areas, patience in shared spaces, and appreciation for local hospitality will usually take you far.