Creating and managing your profile

1. Sign up

You can sign up using:

• Email
• Google
• Apple

2. Add your personal details

After signing up, complete your profile with:

• Full legal name
• National ID / Passport / Business registration
• Phone number
• Full address

3. Upload a profile photo

A clear, friendly photo helps build trust. Tips:

• Use a well-lit photo.
• Face clearly visible.
• No sunglasses or group photos.

4. Set your preferences

You can customise:

• Language
• Currency
• Notification settings

Why verification matters

Identity verification helps keep NZZL safe for both hosts and guests. Verified profiles:

• Get more booking approvals.
• Are prioritised in search results.
• Build trust with hosts and guests.
• Comply with Moroccan regulations.

What you need for verification

You may be asked to submit:

• Moroccan National ID (CIN)
• Passport
• Residence permit (if applicable)
• A selfie for facial match verification

How to verify your identity

1. Go to Profile → Verification.
2. Select the document type.
3. Upload clear photos of your ID.
4. Complete the selfie check.
5. Submit for review.

Verification usually takes a few minutes but may take longer if documents require manual review.

Verification tips

• Ensure your ID is not expired.
• Avoid glare or blurry images.
• Make sure all corners of the document are visible.

Updating your details

You can update your profile anytime:

• Name
• Phone number
• Email address
• Profile photo
• Emergency contact
• Payment details

Go to Profile → Edit Profile to make changes.

Security settings

Under Profile → Security, you can:

• Change your password.
• Enable two-factor authentication (2FA).
• Review login activity.

How reviews work

Reviews help build trust within the NZZL community. After each stay:

• Guests review hosts.
• Hosts review guests.

Both reviews become part of your public profile.

What guests are reviewed on

• Cleanliness — kept the place neat and tidy, took care of rubbish.
• Communication — sent helpful messages, respectful, responsive.
• Respect for house rules.
• Overall experience.

What hosts are reviewed on

• Accuracy of listing.
• Cleanliness of the property.
• Communication with the guest.
• Check-in experience.
• Overall value.